Terms of Service

Accepting these terms

These terms are an agreement between you and Zoomlion Gulf FZE ("we", "us") covering your use of the MESA Business Management app and platform.

By ticking the box on the sign-in screen and using MESA, you accept these terms and the Privacy Policy. If you do not accept them, do not use the app.

Who may use MESA

MESA is for authorised employees, contractors and partners of Zoomlion, acting in the course of their work. Accounts are issued by the company; you cannot sign up yourself.

Your right to use MESA lasts only as long as your authorisation does. It ends automatically when you leave the company or your role changes such that access is withdrawn.

Your account

• Keep your credentials to yourself. Do not share your password, your one-time codes, or your signed-in device with anyone, including colleagues.
• You are responsible for what happens under your account.
• Tell us at once if you lose your device or think someone else has used your account.
• Do not try to access records, accounts or areas your role does not give you.

Confidentiality — read this one

Almost everything in MESA is confidential business information: customer details, prices, purchase orders, quotations, margins, targets and internal discussion. Much of it also belongs to, or concerns, third parties who trust us with it.

• Do not share what you see in MESA outside the company, and do not share it internally with people who are not entitled to it.
• Do not photograph, screenshot, export, copy or forward records except where your work genuinely requires it and you are permitted to.
• Screens carry your name and employee number as a visible watermark. A leaked image can be traced back to the account that displayed it.
• Your confidentiality obligations continue after you stop using MESA and after you leave the company.

Acceptable use

You agree not to:

• Use MESA for anything unlawful, or for any purpose other than your work.
• Enter information you know to be false, or alter records to misrepresent what happened.
• Interfere with the service, probe or attack it, or try to bypass its security or access controls.
• Copy, reverse-engineer, decompile or redistribute the app, or use automated means to extract data from it in bulk.
• Upload malware, or content that is unlawful or harassing.

Information in the platform

Records in MESA belong to the company, not to the person who entered them. The app, its design and its content are owned by us or our licensors, and nothing here transfers any of that to you.

You are responsible for the accuracy of what you enter. Other people rely on it to make commercial decisions.

MESA AI

MESA includes an AI assistant that answers questions and can transcribe what you say. It is a tool, not an authority.

• Its answers can be wrong, incomplete or out of date. Check anything material against the underlying record before acting on it or passing it on.
• Do not rely on it for legal, financial, tax or safety decisions.
• What you send to it — including audio you record — is processed by our AI provider as described in the Privacy Policy.
• You remain responsible for what you do with its output.

Availability and changes

We provide MESA on an "as available" basis. We may change, suspend or withdraw features, run maintenance, or require you to update the app to keep using it. We aim to give notice of significant changes but cannot always do so.

MESA needs a working network connection and a supported device; we are not responsible for problems caused by your device, your network or your operating system.

Monitoring

Use of MESA is logged, and significant record changes are attributed to the account that made them. Screens are watermarked with the viewer's identity. We may review these records to investigate suspected misuse, to meet a legal obligation, or to keep the platform secure.

Ending your access

We may suspend or end your access at any time if your authorisation ends, if you breach these terms, or if we reasonably believe your account is being misused. You can stop using MESA at any time by removing the app; records you have already created remain part of the business record.

Disclaimers and liability

Except where the law does not allow it to be excluded, MESA is provided without warranties of any kind, and we are not liable for indirect or consequential loss, loss of profit, or loss of data arising from your use of it.

Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of [GOVERNING JURISDICTION], and the courts of [GOVERNING JURISDICTION] have exclusive jurisdiction over any dispute arising from them.

Contact us

Zoomlion Gulf FZE

[REGISTERED ADDRESS]

Email: [CONTACT EMAIL]

Effective 14 August 2026. Version 2026-08-14.